Terms of service
LEGAL
Terms of Service
Welcome to LUMENEU. Please read these Terms of Service carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability. By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy.
SECTION 01
Access & Account
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.
SECTION 02
Our Products
We have made every effort to accurately represent our products. However, colors or product appearance may differ from how they appear on your screen due to your device settings. We do not warrant that the appearance or quality of any products will meet your expectations or be identical to what is depicted in our store.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities at our sole discretion.
SECTION 03
Orders
When you place an order, you are making an offer to purchase. LUMENEU reserves the right to accept or decline your order for any reason. Your order is not accepted until LUMENEU confirms acceptance and processes your payment.
Please review your order carefully before submitting. LUMENEU may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to our Refund Policy.
SECTION 04
Prices & Billing
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, or import charges.
You represent and warrant that your credit card information is true, correct, and complete, and that you are duly authorized to use such card for the purchase.
SECTION 05
Shipping & Delivery
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
Full details are available in our Shipping Policy.
SECTION 06
Intellectual Property
Our Services, including all trademarks, text, images, graphics, video, and audio, are owned by LUMENEU or its licensors and are protected by applicable intellectual property laws. These Terms permit you to use the Services for personal, non-commercial use only.
You must not reproduce, distribute, modify, or transmit any material from the Services without our prior written consent. LUMENEU's names, logos, and slogans are trademarks of LUMENEU and may not be used without prior written permission.
SECTION 07
Optional Tools
You may be provided access to third-party tools as part of the Services, which we do not monitor or control. Such tools are provided "as is" without any warranties. Any use of optional third-party tools is entirely at your own risk.
SECTION 08
Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party sites. If you leave the Services to access third-party content, you do so at your own risk. Please review the third party's policies before engaging in any transaction.
SECTION 09
Relationship with Shopify
LUMENEU is powered by Shopify, which enables us to provide the Services. However, all sales and purchases are made directly with LUMENEU. Shopify is not responsible for any aspect of sales between you and LUMENEU, including any injury, damage, or loss resulting from purchased products.
SECTION 10
Privacy Policy
All personal information collected through the Services is subject to our Privacy Policy and, where applicable, Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.
SECTION 11
Feedback
If you submit ideas, suggestions, reviews, or other feedback, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such feedback for any purpose, including commercial use. You represent that you own or have all necessary rights to any feedback you submit.
SECTION 12
Errors, Inaccuracies & Omissions
Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 13
Prohibited Uses
You may access and use the Services for lawful purposes only. You may not use the Services:
- For any unlawful or malicious purpose
- To violate any applicable regulations, rules, or laws
- To infringe upon intellectual property rights
- To harass, abuse, or harm any person
- To transmit false or misleading information
- To send spam, junk mail, or unsolicited promotional material
- To use automated tools, robots, scrapers, or AI agents to access the Services without authorization
We reserve the right to suspend or terminate your account at any time without notice for violations of these Terms.
SECTION 14
Agents
If you use or enable any automated software or AI agent to access the Services, it must at all times identify itself as an Agent in HTTP/HTTPS request headers, not conceal or mimic human behavior, and not circumvent any access controls or CAPTCHAs. We may limit by technical means whether and how any Agent accesses the Services.
SECTION 15
Termination
We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Sections covering Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive termination.
SECTION 16
Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED BY LUMENEU, THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
SECTION 17
Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, LUMENEU, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.
SECTION 18
Indemnification
You agree to indemnify and hold harmless LUMENEU, Shopify, and our affiliates, officers, directors, employees, and agents from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law, or your use of the Services.
SECTION 19–23
General Provisions
- Severability — If any provision is found unlawful or unenforceable, it will be severed and the remaining provisions will remain in full force
- Entire Agreement — These Terms constitute the entire agreement between you and LUMENEU governing your use of the Services
- Assignment — You may not transfer or assign these Terms without our prior written consent
- Governing Law — These Terms are governed by the laws of the jurisdiction where LUMENEU is headquartered (Sheridan, Wyoming, USA)
- Headings — Section headings are for convenience only and do not affect interpretation
SECTION 24
Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Services following any changes constitutes acceptance of those changes.
CONTACT
LUMENEU L.L.C.
Email: contact@lumeneu.com
Phone: +1 (307) 430-1847
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
Response time: Within 24 hours, Monday to Friday