Privacy Policy
LEGAL
Privacy Policy
Last updated: May 4, 2026. LUMENEU operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase.
01
Personal Information We Collect
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details — name, address, billing address, shipping address, phone number, and email address
- Financial information — payment card information, transaction details, and payment confirmation
- Account information — username, password, security questions, preferences and settings
- Transaction information — items you view, add to cart, purchase, return, or cancel
- Communications — information you include when contacting our support team
- Device information — browser, network connection, IP address, and unique identifiers
- Usage information — how and when you interact with or navigate the Services
02
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, use the Services, or communicate with us
- Automatically through the Services via cookies and similar technologies
- From our service providers who collect or process your personal information on our behalf
- From our partners or other third parties
03
How We Use Your Personal Information
We may use personal information for the following purposes:
- Provide the Services — process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns
- Marketing & Advertising — send promotional communications and show relevant advertisements
- Security & Fraud Prevention — authenticate your account and detect fraudulent or malicious activity
- Customer Communication — provide support and maintain our business relationship with you
- Legal Reasons — comply with applicable law and respond to valid legal process
04
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With Shopify, vendors, and service providers who perform services on our behalf (payment processing, shipping, data analytics, cloud storage)
- With business and marketing partners to provide advertising services
- When you direct or consent to disclosure, such as through social media integrations
- With our affiliates or within our corporate group
- In connection with a business transaction, legal obligation, or to enforce our terms
05
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and to exercise your rights, visit the Shopify Consumer Privacy Policy.
06
Third Party Websites & Links
The Services may provide links to websites or platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. You should review their privacy and security policies before providing any personal information.
07
Children's Data
The Services are not intended to be used by children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.
08
Security & Retention
No security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
09
Your Rights & Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to Access / Know — request access to personal information we hold about you
- Right to Delete — request deletion of personal information we maintain about you
- Right to Correct — request correction of inaccurate personal information
- Right of Portability — receive a copy of your personal information and request transfer to a third party
- Right to Opt Out — opt out of the sale or sharing of your personal information for targeted advertising
- Managing Communications — opt out of promotional emails at any time using the unsubscribe option
If you reside in the UK or European Economic Area, you may also have the right to object to processing, restrict processing, and withdraw consent. Contact us or visit privacy.shopify.com to exercise your rights.
10
International Transfers
We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.
11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.
CONTACT
Email: contact@lumeneu.com
1309 Coffeen Avenue, Sheridan, WY 82801, US
Response time: Within 24 hours, Monday to Friday