01

Processing Time

Every LUMENEU sign is made to order. Once your order is placed and your customization is confirmed, we begin production within 24 hours.

• Production time: 5–7 business days
• Order confirmation: You'll receive an email as soon as your order is received

02

Shipping Times

After production is complete, your sign is carefully packaged and shipped. Estimated delivery times by location:

• United States: 7–12 business days
• Canada, United Kingdom, Europe: 10–15 business days
• Rest of world: 12–20 business days

03

Shipping Rates

04

Tracking Your Order

Once your sign ships, you'll receive a tracking number by email. You can track your order at any time using the link provided.

If you don't receive your tracking number within 7 business days of ordering, please contact us at contact@lumeneu.com.

05

Customs, Duties & Taxes

LUMENEU is not responsible for any customs duties, taxes, or import fees that may be charged by your country's customs office. These charges are the responsibility of the customer and vary by destination.

06

Delivery Issues

If your package is marked as delivered but you haven't received it, please:

1. Check with neighbors and household members
2. Verify the shipping address on your order
3. Contact your local postal carrier
4. Contact us at contact@lumeneu.com within 7 days

07

Damaged or Lost Packages

If your sign arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will arrange a replacement or refund.

For lost packages, please contact us so we can open an investigation with the carrier and arrange a replacement if needed.

08

Address Accuracy

Please double-check your shipping address before completing your order. LUMENEU is not responsible for orders shipped to incorrect addresses provided at checkout.