Go to our Design Your Sign page, type your text, pick your color, and choose your font. You'll see a live preview of your sign before you order. Once you're happy with it, click "Order Your Sign" to proceed to checkout.

Yes — any word, name, phrase, or quote. Short phrases (1–4 words) tend to look best, but we can accommodate longer text too. Please double-check your spelling carefully before ordering — we produce exactly what you submit.

We currently offer three font styles — Script (elegant handwriting), Bubbly (rounded and fun), and Bold (clean uppercase). Colors available include Pink, Blue, Green, Yellow, Purple, Red, and Ice Blue, with more being added. You can preview every combination live before ordering.

Sign size depends on the length of your text and the font chosen. We are working on adding size variant options (Mini, Standard, Large, XL) with exact dimensions. If you have a specific size requirement, contact us at contact@lumeneu.com before ordering.

Production begins within 24 hours of your order being placed. If you need to cancel or make a change, contact us immediately at contact@lumeneu.com with your order number. We'll do our best to accommodate you — but after 24 hours, we cannot guarantee changes as your sign may already be in production.

Contact us at contact@lumeneu.com immediately with your order number. If production hasn't started yet, we can correct it. Once production begins, we produce exactly what was submitted — so please always double-check your text before checking out.

Production takes 5–7 business days. Shipping takes 7–15 business days depending on your location. Total: typically 12–22 business days from order to delivery.

Free worldwide shipping on every order. No minimum order, no hidden fees — shipping is always included.

Yes — we ship to every country. Estimated delivery times: United States (7–12 days), Canada / UK / Europe (10–15 days), Rest of world (12–20 days).

Yes. Once your sign ships, you'll receive a tracking number by email. If you don't receive it within 7 business days of ordering, contact us at contact@lumeneu.com.

LUMENEU covers shipping costs worldwide, but customs duties, taxes, or import fees charged by your country's customs office are the responsibility of the customer. These vary by destination and are outside our control.

Our signs use flexible LED neon tubes mounted on crystal-clear acrylic backboards. They are not glass — they are durable, lightweight, and safe to touch. LED neon uses up to 80% less energy than traditional glass neon.

Yes. LED neon signs run cool to the touch, use a safe low-voltage power supply, and consume far less energy than traditional glass neon. They are safe for bedrooms, kids' rooms, and businesses.

Our LED neon signs are built to last 50,000+ hours — that's over 5 years of continuous use. With normal use, your sign will last many years.

Every sign comes with mounting hardware, a clear installation manual, and a power cord. Installation takes about 10 minutes and requires only a screwdriver. Simply plug in and it's ready to glow.

Our standard signs are designed for indoor use only. Using them outdoors or in wet environments voids the warranty. If you need an outdoor sign, contact us at contact@lumeneu.com to discuss options.

Because every sign is custom-made to your exact specifications, we cannot accept returns for change of mind. However, if your sign arrives damaged, defective, or incorrect, we will replace it for free or issue a full refund within 14 days of delivery. Full details in our Refund Policy.

Contact us within 14 days of delivery at contact@lumeneu.com with your order number, clear photos or a short video of the damage. We'll arrange a free replacement or full refund — whichever you prefer. We respond within 24 hours.

If your tracking shows your package as lost or it hasn't arrived after the expected delivery window, contact us at contact@lumeneu.com. We'll open an investigation with the carrier and arrange a free replacement or full refund once the loss is confirmed.